Resume

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I am a senior operations leader focused on turning strategy into clear execution. I align cross functional teams around shared priorities and build operating rhythms that improve visibility, accountability, and performance. I strengthen collaboration across sales, field, operations, and marketing and ensure leaders have the insights they need to make informed decisions. I invest in talent, communication, and culture to create high performing teams. I thrive in roles that require influence, partnership, and disciplined execution.

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Skills & Abilities

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Education

Master of Arts in Strategic Communication, Washington State University

• National Honor’s Society of Leadership & Success, 4.0 GPA

Bachelor of Arts in Social & Behavioral Studies, George Fox University

• Minor in Business Management, 4.0 GPA

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Certifications & Accomplishments

• 2025-2026 Corporate Guild, Dress for Success Houston
• 2025 Cohort member of Comcast’s Culture and Inclusivity Council
• Co-Chair of Pacific Northwest Region Women’s Network ERG at Comcast, 2022-2024
• Founder & Co-chair of A-dec Women in Tech, 2021-2022
• Certified Scrum Master, 2020-Present
• Microsoft Conference Speaker, 2019-2020
• Co-Chair of Portland’s CRM User Group Community, 2019-2022
• Founder & Communications Coordinator for Out@Comcast, 2015-2018
• Founding Member of Comcast’s Women’s Network, 2014-2015
• Volunteer & Trainer at Dress for Success Oregon, 2013-2017

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Experience

Director of Business Operations – Comcast Business
(2024 – Present)

• Guided four business functions through a unified operating rhythm that strengthened alignment, clarified priorities, and improved execution across the organization.
• Drove consistent gains in revenue, EBITDA, and customer acquisition by translating strategic goals into focused operating plans that teams could execute.
• Strengthened enterprise collaboration by improving coordination between sales, operations, marketing, and field teams.
• Elevated decision quality through disciplined reporting, improved data visibility, and governance structures that supported faster, more informed action.
• Built a high performing culture through coaching, clarity, and talent development, resulting in a significant increase in team motivation and readiness.
• Served as a strategic partner to senior leadership by shaping priorities, anticipating operational needs, and ensuring teams were aligned with long term business goals.

Senior Manager, Product Sales Strategy – Comcast
(2022 – 2024)

• Directed planning and performance strategy across sales and marketing and delivered insights that improved revenue and operational execution.
• Built forecasting tools and performance dashboards that improved decision speed and visibility into pipeline, trends, and execution gaps.
• Improved CRM adoption in field teams through structured training, stronger processes, and consistent performance reviews, resulting in better data quality and more accurate forecasting.
• Partnered with leaders across sales, marketing, and operations to align goals, metrics, and planning cycles.
• Delivered data driven recommendations that clarified priorities and supported long term growth decisions.

Business Intelligence Manager – A-dec
(2021 – 2022)

• Created the organization’s analytics team from the ground up to serve the information and analysis needs at a privately owned manufacturer with an annual revenue of over $500 million.
• Implemented Scrum development methodology to increase speed to market for new data solutions.
• Managed both personnel and projects, including prioritization, change management, corporate communications, and risk analysis.
• Strategic planning, including organizational data strategy, data governance policies, and maturity roadmap for the organization.
• Implemented multiple data solutions leveraging embedded Power BI and centralized data warehouse to provide sales, supply chain, and product development analytical performance monitoring with no additional license cost.

Senior Business Analyst – A-dec
(2018 – 2021)

• Increased cross‐functional collaboration by conducting stakeholder meetings for process and technology initiatives for my assigned functional areas.
• Managed the design, development, testing, and maintenance for A-dec’s D365 Customer Engagement platform, including vetting plug‐ins with external vendors and troubleshooting the solution.
• Managed global expansion of D365 CE for lead and opportunity management, including training, process documentation, and solution design.
• Implemented D365 for case management to streamline engineered-to-order product quoting, customer service interaction, and performance reporting for senior leaders.
• Analyzed potential gaps in system performance and made recommendations to a cross‐functional leadership team for improvements.

Operations Supervisor – Comcast
(2017 – 2018)

• Successfully led employees, projects, and training events across several parts of the organization.
• Documented internal processes to address state and federally mandated requirements for 150+ frontline agents.
• Improved data accuracy by conducting bi‐weekly audits with gap analysis and summary reports for senior leaders to ensure accurate payroll processing.
• Implemented policies and processes intended to drive performance in close partnership with Sales Coaches and Sales Management Team.

Construction Project Manager – Comcast
(2015 – 2017)

• Successfully led employees, projects, and training events across several parts of the organization.
• Implemented risk and gap analysis using milestone tracking, partnered with stakeholders for milestone communication, coordinated contractor training, and worked with senior leadership to resolve risks.
• Managed multiple process improvement initiatives, including creating a training manual, managing internal & external teams through change, and establishing open channels of communication with project stakeholders.
• Analyzed permitting, design, and milestone data to improve speed to delivery for complex construction projects.

Sales Support Coordinator – Comcast
(2014 – 2015)

• Managed the implementation of CPQ 2.0 for enterprise business sales teams, including process documentation, change management, and informed solution design.
• Resolved escalations for enterprise customers through negotiation, billing support, and project risk resolution.

Engineering Analyst – Comcast
(2011 – 2014)

• Analyzed build and spend data to inform construction and customer service process improvement initiatives.
• Developed milestone and timeline tracking to inform risk and gap analysis for customers and account executives.
• Developed training content and process documentation for construction contractors and internal coordinators.

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For additional experience, please contact me at info@rosemariecordell.com.